how to measure and sustain the changehow to measure and sustain the change - - The fifth question to be answered in the newer change question sequence. The focus of the question is on developing mechanisms to measure the impact of changes (as a reinforcing feedback loop) and achieving and maintaining a process of ongoing improvement.
Usage: The three processes of ongoing improvement - the five focusing steps, the change question sequence, and buffer management - provide feedback mechanisms for continuous improvement. For success, sustainability must be a management priority with executive follow-up on sustainability and obstacles to progress. I